The first step was to establish a multi-pronged approach to highlight the benefits of the new system and why further delay would not be advantageous. With a myriad of questions being asked, we needed to be able to clearly explain the integrity of the procurement process, the fairness of the contract award and the value proposition.
We conducted in depth research on the procurement process and contract evaluation method. We spoke to government officials and worked with the client to develop crucial message points. We then created a relationship matrix highlighting decision makers and influencers, as well as the opposition. We met with key state officials and staff from the legislative and executive branches to make our case.
Traversant Group was able to help influence the appropriation process to secure funding and get the project back on track. We continue to work with the company and agency stakeholders to ensure communication on critical implementation deliverables, support capabilities and overall relationship management. Today, the system is fully implemented.